Creating a 5 Star Client Experience

 

Christine Hughey’s started her Downtown Nashville food tour, A Little Local Flavor, with the goal to put at least $1million dollars back into locally owned businesses (with a $0 ad budget and 136 other tour companies in the city).

So she decided what would be most important to her to stand out— extremely high-quality service.

Pre-pandemic they were rated 5 out of 152 tour companies in Nashville. And in August of 2020 on TripAdvisor, they ranked in the top 10% of attractions worldwide.

She accomplished this all with word of mouth, five-star reviews, and a five-star experience.

In today’s episode, we are talking about the little things in your business.

How they add up, why they matter in your business, and steps you can take to earn those raving reviews.

And specifically, how your street cred can carry you through any difficult season in your business—even a pandemic. 

Listen for These Nuggets During the Show:

02:39 A Little Local Flavor
03:06 what is a food tour?
06:48 how it all started
11:17 Trip Advisor ratings
11:53 how to ask for a review
16:03 how the pandemic has impacted business
18:45 post pandemic update
21:53 goals for what you can control
23:49 control what you can control
26:06 starting The 5 Star Experience Show podcast
29:27 where to find Christine online

Download a full transcript of this episode here!

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